Effective date: November 5, 2026
This policy explains refunds, cancellations, and billing for KontextChat. It applies together with our Terms of Service.
One-time credit packs are delivered to your account after payment confirmation. If a one-time purchase was charged but the credits were not delivered, contact us with your order number and email address so we can investigate and restore the purchase or issue a refund.
Because digital credits may be used immediately after delivery, completed one-time purchases are generally non-refundable. Nothing in this policy limits any refund or cancellation right that applicable law requires us to provide.
When a monthly subscription is available and purchased, it renews automatically at the price shown at checkout. You can cancel through My Orders > Manage subscription. Cancellation stops future renewals and does not normally issue a refund for the current billing period.
If your subscription renews unexpectedly, or you were charged after canceling, contact us promptly. We will review the transaction and, where appropriate, cancel the subscription and issue a refund for the affected billing period. Requests should normally be made within 14 days of the charge, but applicable consumer-law rights are not shortened by this period.
For payments processed through Waffo Pancake, Waffo.com Limited may act as the merchant of record and may handle payment-related inquiries, chargebacks, and refunds. When requesting help, include your KontextChat order number and the email used at checkout.
Contact us before filing a chargeback if possible. Include the order number, charge date, amount, and a short description. We will investigate duplicate, failed, or unauthorized charges and coordinate with the relevant payment provider. You may also contact your card issuer or payment provider at any time.
Email snauayahskaiuayhas@gmail.com with:
We aim to acknowledge refund and billing requests within two business days. Refund processing times depend on the payment method and provider.
Service: KontextChat Website: https://kontextchat.net Email: snauayahskaiuayhas@gmail.com